As a family run company since 1960 customer service is very important to us and we aim to offer high levels of customer service to all of our clients.
It really is lovely to hear from our clients that it is working so well and motivates the whole Bournecoast Team to continue to strive to be the best at what we do. Here are some reviews we have received from our clients...
- "Thanks to you and Bournecoast. Very professional service that I will recommend when the opportunity arises."
- "Absolutely love ny apartment and is my best home yet since I've lived in Bournemouth, for 18 years now, and Bournecoast are the best agency whom I have recommended to lots of friends."
- 5 STARS - "I love renting with this agency, we have no problems and the places are always reliable. I've enjoyed my stay."
- 5 STARS - "Third time we have used Bournecoast for holiday accommodation. The company is very responsive with caring staff. Would definitely recommend them."
- "Your team have been extremely helpful. Please pass on our thanks."
- 5 STARS - "Very happy with the service we and our guests received from Bournecoast. Any problems dealt with really quickly and with minimum fuss for us. Would recommend to other landlords."
5 STARS - "Quality service and very reactive to any problem"
5 STARS - "Great holiday agents would highly recommend."
5 STARS - "Great company with ethics and excellent in customer servicing."
- 5 STARS - "Absolutely brilliant agent. Extremely helpful and efficient. Beautiful apartments and managed to a high standard."
5 STARS - "Bournecoast have provided a consistently dedicated and reliable service over very many years and take great care in aligning the interests and expectations of both tenant and landlord."
- 5 STARS - "14 years of doing business with Bournecoast Holidays. Never been disappointed. Perfect service, apartment always clean and in great conditions."
5 STARS - "Bournecoast have been amazing; supportive, giving great advice and helping us manage things. Would highly recommend."
- 5 STARS - "We have used Bournecoast for 11 years to manage the letting of our flat, initially for Holiday Lets and then for Short Term Lets. They have been totally professional throughout often going beyond the call of duty to resolve problems. We also used them to sell our flat and the service provided was exceptional."
- "You cannot ask for more dedicated customer service than Bournecoast. The support given to a tricky situation was exemplary. If you are looking for a company who will give you a professional, yet personal service I would totally recommend this company."
"Excellent service from Bournecoast as always and at very short notice in difficult times. Friendly, helpful, professional and knowledgeable."
- "Bournecoast always provide good quality accommodation at reasonable rates and staff are always very friendly and helpful if there are any queries. I have holidayed through their services several times from studio to larger accommodation and never been disappointed."
"A professional, friendly and really helpful team who seem invested in visitors having an amazing stay."
- "Booking with this company was so straight forward and the communication was frequent ad efficient. I recently had to amend my booking with them and they were so accommodating and quick to resolve my issue! In a time where so many companies are cashing in on Covid changes etc., Bournecoast is unique in the fact that it really cares about its customers. I would recommend them to anyone and would definitely book with them again."
- "We needed to rent a property for a few weeks, as we had a gap between a house sale and a purchase. The team at Bournecoast could not have been more helpful. With four kids and two dogs, also with a need for a decent internet connection for home working and home schooling, we had quite demanding requirments...no problem, these were met without issue. We had the most amazing time, with stunning sea views and would highly recommend both the property and using Bournecoast. None of us wanted to leave!!! Thanks for everything."
- "As a family run business, Bournecoast provides excellent customer service. If you need support, at any stage of your holiday, they are only too happy to help."
"Bournecoast have been managing my properties for quite a few years now and I have nothing but praise for the team. They advise, manage, make suggestions and are excellent communicators. I cannot recommend them highly enough!"
- "Bournecoast managed my holiday let this year and were so helpful in guiding me through the process - especially in a difficult year! I was impressed with how clean and tidy the house was at the end of the season. Having been fully booked in the summer months, they also found me a tenant for the winter months, so I'm very happy with their services!"
- "Great local agency. We have used them to manage our holiday let for years and always great service"
"I have rented, bought and let properties through Bournecoast for 10 years now and I have also been treated with complete professionalism."
- "They provided a great service that was responsive, understanding and accommodating. I would happily recommend them to my family and friends."
- "Nothing is too much trouble for the staff at Bournecoast. They dealt with our queries quickly and efficiently. One member of staff even stopped her food shopping to come and give us the spare key to our property as we had locked ourselves out - that's what I call fabulous service. We will definately be using Bournecoast again and recommending them to friends and family."
- "Bournecoast have managed our holiday let for 2 seasons. They are very organised and helpful. The office staff are quick to respond to any queries and everything has gone very smoothly."
"Bournecoast provides me with a fully managed service for my holiday let property. They are quick to respond to any and every situation including the current pandemic, putting health and safety measures in place. I am confident in their professional approach and know that I can rely on their expertise in the holiday let business."
"Great company, very quick to respond to all my queries and very kindly accommodated my requests to use the car parking very early on my checkin day. They even arranged a heatwave for our week in Bournemouth ;-) Many thanks, would highly recommend this professional and friendly company!"
"We started letting our property with Bournecoast in April 2020. Bournecoast guided us through the process of turning our home into a holiday let, giving us advice and support throughout, in a personal and friendly manner. They are experienced in the market, always finding guests for our home."
"I booked a holiday let with Bournecoast and the booking procedure was simple. Subsequently I had to cancel the booking and they were extremely helpful. I cannot recommend them enough. I will definitely use them again."
"Very prompt and good service provided. Very pleased"
"Bournecoast are truly an excellent company to work with. They are total professionals in all aspects of holiday letting. As a landlord I have complete peace of mind knowing that Bournecoast pay attention to every detail and fully manage my property for holiday letting. There is always excellent communication and transparency with all members of their fantastic team. I would highly recommend them to potential landlords and tenants."
"We were recommended to Bournecoast as the `best game in town` some 10 years or so ago and yet we made a decision to go elsewhere. Why we don`t know--- Big Mistake. However, we put that right and have been very pleased with their professionalism ever since. And, one other thing---they are a very nice, honest and straightforward organisation that we can trust."
"I was so glad that I chose to use Bournecoast Holidays to book the apartment for our 2 week holiday. The apartment we booked was lovely and far exceeded our expectations. It was spotlessly clean and every detail had been considered. This was a family gathering in Bournemouth for 2 weeks and my brother had rented an Air BnB for his family and it was dreadful in comparison compared to the flat we had through Bournecoast Holidays. I can not recommend this company highly enough and the service that we received from Levine was absolutely outstanding. She took care of our every need, answered all of our question by email within minutes and proactively ensured our stay was as enjoyable as possible. Levine was excellent and I would like to commend her to her manager as an outstanding employee from our perspective. Thank you Levine and thank you Bournecoast Holidays."
"Have been using this service for years now and again and they have always been superb! This time my family had a fantastic accommodation and service was brilliant. Will definitely use in future."
"Visited Bournecoast to investigate the rental of an apartment in the Bournemouth area. We were met by Stephanie Ballet, who was extremely helpful, courteous and friendly. As a result and after viewing two properties with Stephanie, we decided to rent an apartment with Bournecoast rather than another estate agent as their service and support seemed professional. We have been very happy with our decision. Subsequently a few relatively minor issues with the apartment have been dealt with quickly and efficiently by Bournecoast staff."
"Great service, friendly people, great Value. !"
"Excellent service. Great company that look after holiday makers and owners. 100% recommend."
"Bournecoast Holidays Agents were a joy to deal with, no problems at any time and the communication was brilliant, thank you."
"Really helpful we found what we wanted. We have booked with them again."
"Bournecoast were very responsive and always replied quickly to any questions. I would definitely stay again."
"Booking support from agent was great and check-in easy."
"Great flat and a great host."
"Organized professional holiday apartment in central Bournemouth."
"Definitely recommend Bournecoast holiday to friends and family"
"First time renting a property in Southbourne, we were very impressed with everything."
"Lovely hosts - friendly and very willing to give help if required."
"There were some issues with the property on arrival, but Bournecoast were excellent for sorting these issues out quickly."
"Quick to Respond. And well written instructions."
"Great hosts!"
"Response times to enquiries whilst we were at the property were very quick,. Efficient organisation."
"Bournecoast team provided an excellent service and were very supportive all the time when we were looking for houses and also when were completing our house rental process. Every time I need an information or help, I can just email or call them and they provide a quick solution and proper orientations. I totally recommend it!"
"Efficient and flexible during my move to a flat in Westbourne. I only gave them a week to get me in, and they came through. Getting the keys however could have been easier."
"The staff and team have been extremely helpful to me both when I rent out my property and when I have family coming down and finding a holiday let. They are efficient and extremely diligent with what they do keeping me informed at all times."
"Bournecoast are a very good company to rent with, whether you are a student, holiday maker or just looking to rent. I have used Bournecoast twice now and they have never failed me."
"With such a wide variety of accommodation available there is something to suit all. My family book through Bournecoast each year and are spoilt for choice and stay in different areas every time.. each property is always very clean, with all the mod cons that make the holiday comfortable, relaxing and fun for everyone. Backed up by excellent customer service the team at Bournecoast genuinley care about the details and makes my families staycation special each year. The family are just looking now for next years property... cant wait to see what they book next."
"Professional, knowledgeable and helpful team providing excellent service."
"Bournecoast have been fully managing my flat in Xchurch for 15 years. The rent has come in on time every month and any problems the tenant reports are dealt with swiftly. The staff are always very pleasant to deal with as well."
"We have been using Bournecoast's tenant finding service for several years now and they have consistently found us excellent tenants. When one of our flats becomes empty the staff always find new tenants pretty quickly and yet make a real effort with thoroughly vetting them before introducing us. We will continue to use Bournecoast's service for as long as they continue to find us great tenants!"
"We have an annex next to our house which we rent for holiday letting through Bournecoast and have done for over 10 years. They take the hassle away from us and manage all the necessary services on our behalf including the reservations, payments, cleaning, linen and maintenance. We rarely need to get involved, however they do keep communication open with us so we know what is going on all the time. We are very happy with the service they provide and recommend them."
"Bournecoast: Very professional and thorough. Highly recommended !!"
"Everytime we want a holiday in bournemouth I contact them straight away they search for properties based on our requirements. (I personally like an ensuite bathroom and a dishwasher). If there has been any issues they have been on hand to help us as quickly possible. Looking forward to our next holiday."
"We travel from Italy to Bournemouth on a regular basis and use Bournecoast for our short term accommodation whilst in the area. We have always found them to be very helpful and they have a very good selection of properties to choose from."
"Would recommend. Very helpful staff :)"
"Very friendly and efficient"