We confirm we have complied with the government’s guidance on managing the risk of COVID-19:
1) We have carried out a COVID-19 risk assessment (view online) and shared the results with the people who work at Bournecoast
2) We have cleaning, handwashing and hygiene procedures in line with guidance
3) We have taken all reasonable steps to help people work from home when required to do so

Working from home
Our team will work from home when and if necessary and we have full measures in place to enable our staff to work from home when required. They are still able to access all of our systems and can continue to work as normal. We have regular meetings and updates between the teams and do everything possible to maintain the continuity of our operations when home working is necessary.


Landlord Review

"Bournecoast provides me with a fully managed service for my holiday let property. They are quick to respond to any and every situation including the current pandemic, putting health and safety measures in place. I am confident in their professional approach and know that I can rely on their expertise in the holiday let business."


Our Negotiators are able to carry out viewings with prospective tenants who wish to see your property and there are some simple rules they will follow to help protect themselves and our clients:

  • We will strongly encourage clients to view properties virtually in the first instance and then only physically inspect properties which they have a strong interest in
  • They will avoid any contact such as shaking hands 
  • They will comply with any current Government social distancing rules
  • They will ensure that any keys are appropriately cleaned before and after use


Rental Payments

If your tenant comes into any difficulty paying their rent during their tenancy as a result of the Coronavirus we have advised them that it is very important that they keep communicating with us throughtout the period. They are still liable to pay their rent as per the terms of their tenancy, however we have said that we may be able to contact you on their behalf to discuss a rental payment holiday period or a payment plan.

If you have any concerns about your tenants not paying their full rental payment by the rental due date please contact our Administration Team.

 Repairs and Maintenance

We will be dealing with maintenance and repairs on a case by case basis and will keep you informed of any situations that cannot be dealt with as usual.


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