Our Negotiators are still able to carry out viewings if prospective tenants or buyers wish to see your property. Please note that there are some simple rules they may follow to help protect themselves when dealing with clients:

  • They may carry hand sanitisers around with them when visiting properties
  • Where possible they may keep at least six feet away from clients, without ‘appearing rude’
  • They may avoid shaking hands 
If the situation arises where we cannot attend properties with potential tenants personally we will do our best to arrange virtual viewings using video tours or similar.

Bournecoast Office

We have measures in place to enable our staff to work from home if necessary. For the time being staff will remain working from the office – if this changes then we will let you know. However, we will still be able to access all of our systems and continue to work as normal. 

If you visit our office, please ensure that you use the hand sanitiser provided or wash your hands on entering and before leaving the building. In accordance with good hygiene, we will not shake your hand – please don’t be offended.

Rental Payments

If your tenant comes into any difficulty paying their rent during their tenancy as a result of the Coronavirus we have advised them that it is very important that they keep communicating with us throughtout the period. They are still liable to pay their rent as per the terms of their tenancy, however we have said that we may be able to contact you on their behalf to discuss a rental payment holiday period or a payment plan.

If you have a mortgage on your property we recommend that you contact your mortgage company to see if you can arrange a mortgage payment holiday. Payment holidays for landlords with buy-to-let mortgages have been announced as part of a package of measures introduced by the government in response to the coronavirus pandemic.  The payment holidays of up to three months will be offered on the understanding the benefit is to be passed to the tenant, who will then work with you to set up an affordable repayment plan after that.  

The proposals also include plans to suspend the eviction process - with no new possession proceedings to start during the crisis. The government will bring emergency legislation forward, meaning you will be unable to start proceedings to evict tenants for a three-month period – whatever the reason.

If you have any concerns about your tenants not paying their full rental payment by the rental due date please contact our Administration Team.

 What impact will the Coronavirus have on the number of holiday bookings this year?

Although there will be a number of people who choose not to travel at all, there will also be other people who choose to have their holiday in the UK instead of the risk of travelling abroad and those that choose to book private self-catering properties instead of taking the risk of staying in large communal hotel accommodation. So, the number of bookings could be less affected than anticipated. If there is a period of time where large numbers of people are isolated then during that time bookings could be affected. When the situation starts to be resolved, there is a good chance UK travel will benefit from the bad press there has been about the risks of travelling abroad. 

Will my current bookings be cancelled?

There is a chance that current bookings will be cancelled and depending on how the visitor has booked they may receive a full or partial refund (see our holiday visitor help page). If this happens we will do our very best to try and rebook the accommodation to recover any lost rental income for that period.

If you find you have multiple cancellations in the early part of the season you may decide that it is better to offer your property for a 3 month tenancy until the incident is resolved. If you would like to consider this as an option for your property please email the Bournecoast Property Owners Team ( 

Please note that if you are running your property as a self-catering business and pay business rates there may be some support from the Government, please refer to the Government Help Pages to see if it applies to your property:

You may also be able to get some financial assistance as follows:

Cash grants for retail, hospitality and leisure businesses

The Retail and Hospitality Grant Scheme provides businesses in the retail, hospitality and leisure sectors with a cash grant of up to £25,000 per property.

For businesses in these sectors with a rateable value of under £15,000, they will receive a grant of £10,000.

For businesses in these sectors with a rateable value of between £15,001 and £51,000, they will receive a grant of £25,000.


You are eligible for the grant if:

  • your business is based in England
  • your business is in the retail, hospitality and/or leisure sector

Properties that will benefit from the relief will be occupied hereditaments that are wholly or mainly being used:

  • as shops, restaurants, cafes, drinking establishments, cinemas and live music venues
  • for assembly and leisure
  • as hotels, guest and boarding premises and self-catering accommodation

How to access the scheme

You do not need to do anything. Your local authority will write to you if you are eligible for this grant.

Further information can be found using the following link:

Will my property be affected by different people staying in the property?

Coronavirus spreads from person to person. Because it's a new illness, they do not know exactly how coronavirus spreads from person to person but similar viruses are spread in cough droplets. It's very unlikely it can be spread through things like packages or food. 

If Someone Becomes Unwell in Your Property

If someone in your property becomes unwell at any stage, or has come into contact with a high risk person and under Government guidelines has quarantined themself – we are asking them to let us know in order that we can take any necessary action (such as deep cleaning) and where appropriate advise other residents. 

If someone becomes unwell in your property and has recently come back from an area affected by coronavirus, they have been advised to:

  • get at least 2 metres (7 feet) away from other people
  • go to an isolated room and close the door
  • avoid touching anything
  • cough or sneeze into a tissue and put it in a bin, or if they do not have tissues, cough and sneeze into the crook of their elbow

The unwell person should use their own mobile phone to call either:

  • 111, for NHS advice
  • 999, if they’re seriously ill or injured or their life is at risk

They should tell the operator:

  • their symptoms
  • which country they've returned from in the last 14 days 

Repairs and Maintenance

We will be dealing with maintenance and repairs on a case by case basis and will keep you informed of any situations that cannot be dealt with as usual.


useful information

join our mailing list