CORONAVIRUS HELP - TENANTS

 

 


VIEWINGS

Our Negotiators are still able to carry out viewings if you wish to see a property you are thinking of letting or buying. Please note that there are some simple rules they may follow to help protect themselves when dealing with clients:

  • They may carry hand sanitisers around with them when visiting properties
  • Where possible they may keep at least six feet away from clients, without ‘appearing rude’
  • They may avoid shaking hands 

If the situation arises where we cannot attend properties with you personally we will do our best to arrange virtual viewings using video tours or similar.


DURING A TENANCY

How to avoid catching or spreading coronavirus

Do

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards
  • try to avoid close contact with people who are unwell

Don't

  • do not touch your eyes, nose or mouth if your hands are not clean

Visiting our Office

If you visit our office, please ensure that you use the hand sanitiser provided or wash your hands on entering and before leaving the building. In accordance with good hygiene, we will not shake your hand – please don’t be offended.


Rental Payments

If you come into any difficulty paying your rent during your tenancy it is very important that you keep communicating with us throughtout the period. You are still liable to pay your rent as per the terms of your tenancy, however we may be able to contact your landlord on your behalf to discuss a rental payment holiday period or a payment plan. As soon as you think you may not be able to pay your full rental payment by the rental due date please contact our Administration Team.

For tenants who may have trouble paying their rent because of a change in their work circumstances or because they are ill, there is useful advice from the Department of Work and Pensions (DWP). This information is helpful for existing benefit claimants or anyone new to claiming benefits because of the emergency.

https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses


If Someone Becomes Unwell During Your Tenancy

If someone in your property becomes unwell at any stage, or has come into contact with a high risk person and under Government guidelines has quarantined themself – please let us know  in order that we can take any necessary action (such as deep cleaning) and where appropriate advise other residents. 

If someone becomes unwell in your property and has recently come back from an area affected by coronavirus, they should:

  • get at least 2 metres (7 feet) away from other people
  • go to an isolated room and close the door
  • avoid touching anything
  • cough or sneeze into a tissue and put it in a bin, or if they do not have tissues, cough and sneeze into the crook of their elbow

The unwell person should use their own mobile phone to call either:

  • 111, for NHS advice
  • 999, if they’re seriously ill or injured or their life is at risk

They should tell the operator:

  • their symptoms
  • which country they've returned from in the last 14 days 

Repairs and Maintenance

We will be dealing with maintenance and repairs on a case by case basis and will keep you informed of any situations that cannot be dealt with as usual.


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