The government is removing remaining domestic restrictions in England. There are still steps you can take to reduce the risk of catching and spreading COVID-19:

Get vaccinated
Let fresh air in if meeting indoors, or meet outside
Consider wearing a face covering in crowded, enclosed spaces
Get tested if you have COVID-19 symptoms, and stay at home if positive

We confirm we have complied with the government’s guidance on managing the risk of COVID-19:

1) We have carried out a COVID-19 risk assessment (view online) and shared the results with the people who work at Bournecoast
2) We have cleaning, handwashing and hygiene procedures in line with guidance
3) We have taken all reasonable steps to help people work from home when required



Our Negotiators are able to carry out viewings with prospective tenants who wish to see a property and there are some simple rules they will follow to help protect themselves and our clients:

  • We will strongly encourage clients to view properties virtually in the first instance and then only physically inspect properties which they have a strong interest in
  • They will avoid any contact such as shaking hands 
  • They will comply with any current Government social distancing rules
  • They will ensure that any keys are appropriately cleaned before and after use



How to avoid catching or spreading coronavirus


  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards
  • try to avoid close contact with people who are unwell


  • do not touch your eyes, nose or mouth if your hands are not clean


If Someone Becomes Unwell During Your Tenancy

If someone in your property becomes unwell at any stage please let us know in order that we can take any necessary action and where appropriate advise other residents. 

If someone becomes unwell in your property, the unwell person should use their own mobile phone to call either:

  • 111, for NHS advice
  • 999, if they’re seriously ill or injured or their life is at risk

They should tell the operator:

  • their symptoms
  • which country they've returned from in the last 14 days 

Repairs and Maintenance

We will be dealing with maintenance and repairs on a case by case basis and will keep you informed of any situations that cannot be dealt with as usual.


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