Remote Working - Bournecoast Office - Bournecoast


We have full measures in place to enable our staff to work from home where and if required, they are still be able to access all of our systems and can continue to work as normal. We have regular meetings and updates between the teams and are doing everything possible to maintain the continuity of our operations where home working is necessary.

Our office is now open again to the public. Under the Health Protection (Coronavirus, Restrictions) (England) (Amendment) (No. 2) Regulations 2020 Letting Agents and Estate Agents it is now permitted to undertake any of the following activities in connection with the purchase, sale, letting or rental of a residential property:

(i) visiting estate or letting agents; (ii) viewing residential properties to look for a property to buy or rent; (iii) preparing a residential property to move in; (iv) moving home; (v) visiting a residential property to undertake any activities required for the rental or sale of that property.

We confirm we have complied with the government’s guidance on managing the risk of COVID-19:
1) We have carried out a COVID-19 risk assessment (view online) and shared the results with the people who work at Bournecoast
2) We have cleaning, handwashing and hygiene procedures in line with guidance
3) We have taken all reasonable steps to help people work from home
4) We have taken all reasonable steps to maintain a 2m distance in the workplace
5) Where people cannot be 2m apart, we have done everything practical to manage transmission risk



Our Negotiators are now able to carry out viewings with prospective tenants who wish to see a property and there are some simple rules they will follow to help protect themselves and our clients:

  • We will strongly encourage clients to view properties virtually in the first instance and then only physically inspect properties which they have a strong interest in
  • They will carry hand sanitisers around with them when visiting properties
  • They will avoid any contact such as shaking hands 
  • They will wipe down all surfaces that are touched (eg door handles)
  • They will comply with all current Government social distancing rules
  • They will ensure that any keys are appropriately cleaned before and after use

Visiting our Office

If you visit our office please follow all instructions on the signs about complying with Social Distancing and COVID-19 guidance and wait in the reception area to be assisted. Please ensure that you use the hand sanitiser provided on entering and before leaving the building. All clients will be assisted in the front area of our office and the staff member assisting you will remain behind the protective screens. In accordance with the regulations, we will not shake your hand – please don’t be offended. We ask clients to remain in the front reception area at all times (members from one household at a time), to queue outside the office 2m apart if the reception area is already occupied and not to enter the main office area at any time.


How to avoid catching or spreading coronavirus


  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards
  • try to avoid close contact with people who are unwell


  • do not touch your eyes, nose or mouth if your hands are not clean

Rental Payments

If you come into any difficulty paying your rent during your tenancy it is very important that you keep communicating with us throughtout the period. You are still liable to pay your rent as per the terms of your tenancy, however we may be able to contact your landlord on your behalf to discuss a rental payment holiday period or a payment plan. As soon as you think you may not be able to pay your full rental payment by the rental due date please contact our Administration Team.

For tenants who may have trouble paying their rent because of a change in their work circumstances or because they are ill, there is useful advice from the Department of Work and Pensions (DWP). This information is helpful for existing benefit claimants or anyone new to claiming benefits because of the emergency.

If Someone Becomes Unwell During Your Tenancy

If someone in your property becomes unwell at any stage, or has come into contact with a high risk person and under Government guidelines has quarantined themself – please let us know  in order that we can take any necessary action (such as deep cleaning) and where appropriate advise other residents. 

If someone becomes unwell in your property and has recently come back from an area affected by coronavirus, they should:

  • get at least 2 metres (7 feet) away from other people
  • go to an isolated room and close the door
  • avoid touching anything
  • cough or sneeze into a tissue and put it in a bin, or if they do not have tissues, cough and sneeze into the crook of their elbow

The unwell person should use their own mobile phone to call either:

  • 111, for NHS advice
  • 999, if they’re seriously ill or injured or their life is at risk

They should tell the operator:

  • their symptoms
  • which country they've returned from in the last 14 days 

Repairs and Maintenance

We will be dealing with maintenance and repairs on a case by case basis and will keep you informed of any situations that cannot be dealt with as usual.


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