Our Negotiators are now able to carry out viewings with prospective tenants who wish to see a property and there are some simple rules they will follow to help protect themselves and our clients:
- We will strongly encourage clients to view properties virtually in the first instance and then only physically inspect properties which they have a strong interest in
- They will carry hand sanitisers around with them when visiting properties
- They will avoid any contact such as shaking hands
- They will wipe down all surfaces that are touched (eg door handles)
- They will comply with all current Government social distancing rules
- They will ensure that any keys are appropriately cleaned before and after use
Visiting our Office
If you visit our office please follow all instructions on the signs about complying with Social Distancing and COVID-19 guidance and wait in the reception area to be assisted. Please ensure that you use the hand sanitiser provided on entering and before leaving the building. All clients will be assisted in the front area of our office and the staff member assisting you will remain behind the protective screens. In accordance with the regulations, we will not shake your hand – please don’t be offended. We ask clients to remain in the front reception area at all times (members from one household at a time), to queue outside the office 2m apart if the reception area is already occupied and not to enter the main office area at any time.
DURING A TENANCY
How to avoid catching or spreading coronavirus
- wash your hands with soap and water often – do this for at least 20 seconds
- always wash your hands when you get home or into work
- use hand sanitiser gel if soap and water are not available
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin straight away and wash your hands afterwards
- try to avoid close contact with people who are unwell
- do not touch your eyes, nose or mouth if your hands are not clean
If you come into any difficulty paying your rent during your tenancy it is very important that you keep communicating with us throughtout the period. You are still liable to pay your rent as per the terms of your tenancy, however we may be able to contact your landlord on your behalf to discuss a rental payment holiday period or a payment plan. As soon as you think you may not be able to pay your full rental payment by the rental due date please contact our Administration Team.
For tenants who may have trouble paying their rent because of a change in their work circumstances or because they are ill, there is useful advice from the Department of Work and Pensions (DWP). This information is helpful for existing benefit claimants or anyone new to claiming benefits because of the emergency.
If Someone Becomes Unwell During Your Tenancy
If someone in your property becomes unwell at any stage, or has come into contact with a high risk person and under Government guidelines has quarantined themself – please let us know in order that we can take any necessary action (such as deep cleaning) and where appropriate advise other residents.
If someone becomes unwell in your property and has recently come back from an area affected by coronavirus, they should:
- get at least 2 metres (7 feet) away from other people
- go to an isolated room and close the door
- avoid touching anything
- cough or sneeze into a tissue and put it in a bin, or if they do not have tissues, cough and sneeze into the crook of their elbow
The unwell person should use their own mobile phone to call either:
- 111, for NHS advice
- 999, if they’re seriously ill or injured or their life is at risk
They should tell the operator:
- their symptoms
- which country they've returned from in the last 14 days
Repairs and Maintenance
We will be dealing with maintenance and repairs on a case by case basis and will keep you informed of any situations that cannot be dealt with as usual.